bidi baji's Privacy Policy

1. Introduction

bidi baji is an online entertainment and betting platform operated for users in Bangladesh. We treat your privacy as our highest priority and are committed to being fully transparent about how we collect, use, and store your personal information.

This privacy policy ("Policy") explains what information bidi baji collects, the purposes for which it is used, with whom it may be shared, and what rights you have over your information. By using this platform, you agree to the terms of this policy.

We ask that you read this policy carefully before opening an account, placing bets, making deposits, or using any service on bidi baji. Reading our Terms and Conditions will further clarify matters related to this policy.

2. Information We Collect

bidi baji collects information from users at various stages. The type of information collected depends on which services you are using.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name and date of birth (for age verification — users must be 21 or older to use the service)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Address and nationality

2.2 Identity Verification Information

During the account verification (KYC) process, we may request the following:

• Copy of national identity card or passport
• Utility bill or similar document as proof of address
• Proof of ownership of payment method (bKash, Nagad, Rocket)

2.3 Transaction and Financial Information

During deposits and withdrawals, we record the relevant mobile banking number, transaction amount, and time. Complete payment details (PIN or full account details) are not stored in our system — they are processed directly through the relevant payment provider.

2.4 Technical and Device Information

Information collected automatically while using the service:

• IP address and geographic location (country and region)
• Browser type, version, and operating system
• Device type (mobile, tablet, desktop)
• Time of access, pages visited, and navigation patterns on the site
• Cookies and session data

2.5 Gaming Activity Information

Bets, game records, win/loss history, bonus usage, and VIP level information are automatically stored in our system.

3. Purpose of Data Collection

bidi baji uses user information only for specific, legitimate purposes. Information is never used for unrelated or unauthorised purposes.

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Issuing bonuses, cashback, and VIP rewards
• Maintaining gaming history and transaction records

3.2 Security and Fraud Prevention

• Detecting unauthorised account access and suspicious activity
• Preventing the creation of multiple accounts
• Preventing money laundering and fraud
• Ensuring age verification (enforcing the 21+ policy)

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve issues quickly.

3.4 Responsible Gaming

By monitoring gaming behaviour, we can assist users where potential issues arise. In line with our Responsible Gaming Guidelines, we help set limits where needed.

3.5 Communication and Marketing

• Sending transaction notifications and OTPs
• Information about new bonuses and promotions (only with your consent)
• Notifying you of important platform changes

4. Cookies and Tracking Technologies

bidi baji uses cookies and similar technologies to improve service quality and personalise the user experience.

4.1 Essential Cookies

These cookies are required for the site's core functionality — such as maintaining login sessions, security verification, and saving form data. Without them, the site will not function properly.

4.2 Performance Cookies

By analysing how long users spend on each page and where issues occur, we improve the platform's performance. Information collected from these cookies cannot directly identify you.

4.3 Preference Cookies

These cookies are used to remember your language, time zone, and other settings, so you do not have to re-select the same preferences each time you log in.

5. Data Sharing and Third Parties

bidi baji does not sell your personal information. However, in certain specific situations, necessary information may be shared with trusted third parties.

5.1 Payment Providers

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant provider. This information is used solely to verify transactions.

5.2 Technology Service Providers

We work with trusted technology partners for game software, security, and server services. Information shared with them is subject to contractual confidentiality obligations.

5.3 Legal Obligations

We may be required to provide relevant information to the appropriate authorities in response to court orders, government investigations, or other legal obligations.

5.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, necessary information may be transferred to the relevant party. However, the new controlling entity will be required to comply with this privacy policy.

6. Data Storage and Security

bidi baji uses industry-standard technology and practices to keep your information secure.

6.1 Encryption and Security Measures

• All data transmissions are secured with SSL encryption
• Passwords are stored in hashed form — no one can view them directly
• Sensitive information is stored under layered security measures
• Regular security reviews and audits are conducted

6.2 Data Retention Period

Information for active accounts is retained until the account is closed. Even after closure, certain information may be kept for a specified period due to legal obligations, dispute resolution, or fraud investigations.

6.3 Preventing Unauthorised Access

Firewalls, intrusion detection technology, and strict access controls are in place to prevent unauthorised access to our systems.

7. Your Rights and Controls

bidi baji believes you should have full control over your own information. The following rights apply to you:

7.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. Contact our support team to do so.

7.2 Right to Correction

If any information in your account is incorrect or outdated, you can request a correction. After identity verification, corrections will be made promptly.

7.3 Right to Deletion

When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Withdraw from Marketing Communications

You can stop receiving promotional messages at any time. However, transaction-related and security notifications will always be sent.

7.5 Withdrawal of Consent

For any data processing that relies on your consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out before the withdrawal.

8. Protection of Minors' Information

All services on bidi baji are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.

If we become aware that a minor's information has been collected, it will be deleted immediately and the relevant account will be closed. Age verification is an essential part of our platform.

If you suspect that a minor is using our platform, please notify our support team.

9. International Data Transfers

Our servers or technology partners may be located in various countries. Where data is transferred internationally, we ensure that the receiving party provides protection equivalent to this policy.

For international data transfers, we maintain contractual safeguards, encryption, and appropriate security standards. Wherever your information is processed, the protections in this policy always apply.

10. Third-Party Sites and Links

Our platform may contain links to third-party sites. bidi baji is not responsible for the privacy policies of those external sites. Please read their privacy policy before visiting any external site.

Game providers such as Evolution, Pragmatic Play, PG Soft, and JILI have their own privacy policies. Information collected while playing their games falls under their own policies.

11. Changes to This Policy

bidi baji reserves the right to review and update this privacy policy as needed. When changes are made, we will:

• Update the "Last Updated" date on this page
• A notification may be sent to your registered email for significant changes
• Continuing to use the platform after changes are made will be considered acceptance of the new policy

If you have any questions about changes, our support team will help. You can also visit our Frequently Asked Questions (FAQ) section for general queries.

12. Contact

For any questions, requests, or complaints regarding this privacy policy, please contact our dedicated support team:

Your privacy requests will be processed as quickly as possible. Identity verification may be required.